Incident vs Problem Management – ServiceNow

Hello ServiceNow Geeks, In this article, we will cover minute differences between incident and problem management in IT Service Management. Let us know dig more into the incident and major incident. Both of them play a vital role in IT service management. As we already mentioned, Incident is handled by Service desk agent which has ITIL role and so auto-closure is applicable in this kind of record. However, major incident…

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